Please find all information regarding shipping and delivery times here.
Does my order have a tracking number?
Our shipping and delivery service differs depending on your country and the shipping method you choose.
Untracked shipping: no tracking is involved.
Standard tracked: Your order is assigned a tracking number by Spring Global Delivery Solutions, shipped from the UK and distributed onwards to the postal service provider in the country of destination. You will receive your tracking number by email directly from us within 24 hours.
Premium tracked: Your order is assigned a tracking number by DHL or Fedex depending on the country of destination. You will receive your tracking number by email directly from Fedex or DHL.
Please find all information regarding shipping and delivery times here.
How can I change my order?
Orders are dispatched within 24 hours, so there's only a limited time to make any changes to it before dispatch.
If you have just placed an order via the Ruby Cup online shop, and realise you need to make a change, e.g. correct the delivery address or change an item, please contact us immediately at email@example.com.
Standard tracked: Check your inbox for an email from with the subject: "Shipping Notification". This email is sent out approximately 24 hours after you place your order. The email provides you with your international tracking number which you can use for tracking your order via Spring GDS and, once arrived in your country, as well via the website of your local post service.
Premium tracked: You should have received your tracking number by email directly from Fedex or DHL (if you haven’t received it, please contact us at firstname.lastname@example.org).
Please find out what are the expected delivery times according to the shipment method, you have chosen,here.
If you chose tracked shipping, find out how you can track your order in the question above.
If your order hasn't arrived within the expected delivery time, please contact us at email@example.com and we'll help you.
I have trouble tracking my order. What should I do?
Please find below what you should do according to the shipment method you have chosen:
If there are no updates available via the tracking number you received via email: it could be that your order is stuck in customs. Use your tracking number and contact your local postal service.
Tracking says there was a failed delivery attempt, but you can't find any further information: orders that can't be delivered are put on hold at your local post office for 7 days. You can contact them directly and use your tracking number for further inquiries.
If there are no updates available via the tracking number you received via email or tracking says there was a failed delivery attempt, but you can't find any further information, please use your tracking number and contact DHL / FedEx customer service.
If you decide to return your Ruby Cup or change size, no problem! You simply have to return it to us and we'll send you another size or give you a refund (you will just have to pay the shipping cost). Just fill in the Return Form. We'll get back to you and guide you through all further steps on how to make use of our Money Back Guarantee, no questions asked!
The Money Back Guarantee is valid within 120 days after your initial order date and is only valid for Ruby Cup orders, no other products are included in this offer.
The Money Back Guarantee is valid within 120 days after your initial order date in our online shop.
Simply check your order date and fill in our Return Form if you're within the time limit and want to make use of the Money Back Guarantee.
Only valid for Ruby Cup orders, no other products are included in this offer.
I bought a Sisterpack. Is it possible to return only one of the cups with the Money Back Guarantee?
Definitely yes! If you bought a sisterpack and want to change size or get a refund for only one of the cups, it's no problem. Simply check your order date and fill in our Return Form if you're within the time limit and want to make use of the Money Back Guarantee.
Is the Ruby Clean included in the Money Back Guarantee?
Can I choose another colour using the Money Back Guarantee?
No, it is not possible to change colour when using the Money Back Guarantee. You can only switch size. If you want to change size, we will send you the size you choose in the same color as the cup you have returned to us.
Should I return my cotton bag as well when using the Money Back Guarantee?
No, there's no need for you to return your Ruby bag when returning a Ruby Cup. You can keep it as an extra for your new size or use it for something else.
I bought Ruby Cup in a retail store. Can I use the Money Back Guarantee?
No, the Money Back Guarantee is only applicable to Ruby Cups bought via our online shop or on Amazon (just european markets).
If you bought Ruby Cup in another retail store or online shop you must contact them directly to know about their return policies.
Am I still eligible for the Money Back Guarantee if I trimmed the stem?
Yes, you are.
The Money Back Guarantee gives you the chance to try Ruby Cup and find out if it's the menstrual cup for you. If trying Ruby Cup for you means trimming the stem - that's how it is. It doesn't change your eligibility for the Money Back Guarantee.
For the Money Back Guarantee, just make sure to be within the time limit of four months after your original order.
What happens to the donated cup if I make use of the Money Back Guarantee?
In short, if you switch size, you still paid for a Ruby Cup purchase, which included a donation. If you want a refund, your purchase is cancelled and so is the donation cup.
Explained a bit more in detail:
Ruby Cups are sold via our Buy One Give One model. So when you purchased your Ruby Cup, your purchase included a Ruby Cup donation to a girl in need as well. Our model is based on financial sustainability: this means that with your order you also covered the costs of the educational workshop and continued support given to the girls in the communities where we donate.
If you just switch size, you have still paid for your purchase and hence also the costs of the donation cup, so nothing changes in this case.
However, if you want a refund, the costs of the donation cup are no longer covered and therefore your donation is cancelled as well. Without financial sustainability, we would simply go out of business or be dependent on charity, so this is a core feature of our business and what allows us, together with you, to create social impact and improve lives continuously.
About Ruby Cup: general information
What is a Ruby Cup?
A Ruby Cup is a menstrual cup made from 100% medical-grade soft silicone and is free from plastics, latex, toxins and bleaches. It is inserted into the vagina like a tampon but instead of absorbing, it collects the menstrual fluid. Depending on the heaviness of the flow, a Ruby Cup can be worn for up to 12 hours and it's reusable for up to ten years making it a convenient, affordable and eco-friendly period product.
For every Ruby Cup sold we donate one to a girl without access to menstrual care products. Read more here.
What are the benefits of using a Ruby Cup?
A Ruby Cup is a menstrual cup that comes with a generous handful of benefits that traditional methods just can’t offer. Here are just a few:
Eco-friendly: a Ruby Cup can be re-used for up to 10 years;
Affordable: because a Ruby Cup lasts up to 10 years, you’ll rake in long-term savings of more than 95% compared to disposable period products;
Less fuss: a Ruby Cup has 3 times the capacity of a super tampon. Depending on the heaviness of the menstrual flow it can be worn up to 12 hours. You have everything you need in one simple product;
Healthy: the Ruby Cups are made from 100% medical-grade, soft silicone and are free from plastics, latex, toxins and bleaches. As they collect, but don't absorb the menstrual flow, the vaginal flora stays intact;
Life-changing: we call it the ‘Buy One, Give One’ programme. For every cup we sell, we’ll donate one to a girl or woman without access to menstrual care product.
How do I start to use a menstrual cup?
Using a menstrual cup is easier than you might think as insertion is similar to inserting a tampon. Like with anything new, give yourself time to get used to the new product and choose a relaxing setting to practice insertion and removal until you find the most comfortable way for you. It may take a few times to get it right, and you might even want to practice when you are not on your period.
Yes. Both sizes of Ruby Cup have a larger capacity than tampons and pads. The Medium size can hold 34 ml, which is about 3 times more than ‘Super’ or ‘Extra’ tampons and pads for heavy flow. The size holds about 2-3 tampons worth (24ml).
That means that whatever your flow you can get a full night's sleep, with no interruptions! See exact measurements of Ruby Cup Small and Medium below.
How firm is the Ruby Cup?
The Ruby Cup is medium or average firmness making it a great all-rounder for most vaginas and an easy menstrual cup for first-time users.
How long does a Ruby Cup last?
Medical Grade Silicone has an indefinite lifespan. If you treat your Ruby Cup well, it can last you up to 10 years.
Where is Ruby Cup made?
Ruby Cup is:
Designed with love in Barcelona
Made with precision in China
Packaged with care in England
Very often "Made in China" is associated with low-quality products and a harmful work environment.
But for us it means something completely different. It means a high-quality product made with precision and ethics. It means a unique seamless design and silky soft medical-grade silicone that creates the most comfortable menstrual cup on the market.
Here you can read the story of how we found a place that could produce our Ruby Cups to the high standard we needed.
What quality standards does Ruby Cup meet?
Ruby Cups and Ruby Cleans are made of medical grade silicone produced in strict accordance with European standards UNI EN ISO10993-1: 2010.
Ruby Cup is also tested for and adheres to the EU regulations for volatile organic matter (VOM) in silicone products.In Europe, menstrual cups aren't considered as a medical device, so it isn’t possible to obtain a CE marking.
For our own quality assurance we treat Ruby Cups as a class II medical device as they are inserted in the body. The premium medical-grade silicone we use for both the Ruby Cups and Ruby Cleans is tested for biocompatibility, just like a Class II medical device. These tests consider cytotoxicity, irritation, and sensitisation.
The silicone we use is resistant to bacteria and easy to sterilize. Used externally or internally, or intravenously, silicone materials do not generate unwelcome byproducts or trigger allergic reactions making them ideal to use in menstrual hygiene.
How to use a Ruby Cup
Which Ruby Cup size is right for me?
We do not recommend that you choose your menstrual cup based on whether you have already had sex, given birth or not, or your age. Since each body is anatomically unique, these are not very reliable factors.
The two key factors to look out for when choosing the right size are:
Position of your cervix (don’t know how to measure it? Check out the next question)
Heaviness of your menstrual flow
Have a look at this chart to see which Ruby Cup size is the right one for you:
How do I know if I have a high or low cervix?
Follow these steps to measure your cervix:
1- Wash your hands carefully
2- Squat on the ground, or lift one leg up onto the toilet seat or side of the tub.
3-. Insert your longest finger into your vagina
4- Feel for a round, raised circle with a dimple in the middle. It should feel like the tip of your nose — it’s most likely to be at the top of the front vaginal wall (closer to your belly button than to your back).
If you can insert your longest finger almost all the way up before touching it or you can’t touch anything at all, you have a high cervix.
How do I insert a Ruby Cup?
Always wash your hands thoroughly with soap and water before handling your cup.
Fold the cup between your thumb and forefinger- many women find that folding in a C shape is easiest;
Gently push the folded cup inside your vagina like a tampon. It will sit a bit lower than a tampon, but will be fully inside your body;
Allow the cup to open inside your vagina, and ensure that it is fully unfolded by running your finger around the outside edge. It will create a suction which will stop any leaks!
Using menstrual cups for the first time can be difficult until you get the hang of it. Take your time to get used to your Ruby Cup. Find a comfortable position, be it a crouching position, sitting on the toilet or the edge of your bath. You should try what fits you best and makes insertion most comfortable and easy for you. Breathe slowly and relax.
There are different folding methods you could try that might help you inserting the cup more easily and without pain. Using a bit of lube can make the insertion easier too.
Your Ruby Cup should sit as low in your vagina as is possible and comfortable – lower than a tampon. The most suitable angle will differ between women, you may need to try a few different positions to find the right one for your body. It’s fine if the cup fits a bit higher in your vagina, this may be because of the position of your cervix- all vaginas are different.
The stem at the bottom of the cup will help you to adjust, use it to gently push the cup higher or lower. If the stem is causing discomfort, or sticking out of your vagina, you can trim it to size – have a look at our FAQ "Should I cut the stem?" to find out more.
When your cup is correctly inserted, you will not be able to feel it, and there will be no discomfort. Use your finger to push your cup higher or lower until it sits comfortably. Many women find that twisting their cup helps it to sit in the correct place, and that with a little time the silicone material softens with your body heat.
How do I remove my Ruby Cup?
Wash your hands;
Grab the stem of your cup and use your pelvic floor muscles (the muscles you use to start and stop peeing) to gently push the Ruby Cup downwards until you can reach the base of the cup with your fingers;
Squeeze the sides of the cup together to release the suction seal, and gently remove your up, holding base of the Ruby Cup between your fingers.
If your cup is difficult to remove, relax and take your time, don’t worry!
Staying relaxed will help your muscles to ease and your cup will be easier to remove.Try sitting in a squatting position, and use your pelvic floor muscles (the muscles that you use to stop and start peeing) to gently push the cup downwards. When the stem is low enough to reach, pull down until you can reach the walls of the cup, and squeeze them together to release the suction. If the suction seal is hard to break, use your finger between the cup and your vagina to release, and remove.
How do I know when my Ruby Cup is full?
Your Ruby Cup should be emptied every 4 to 12 hours, depending on your menstrual flow. With a heavy flow, you will have to empty the Ruby Cup more frequently than with a light flow. In the beginning it is advisable to empty your Ruby Cup more often – every 4-6 hours, until you get to know how heavy your flow is. If your cup is not full, you can leave it for longer next time.
How long can I wear the Ruby Cup?
The Ruby Cup should be emptied at least every 12 hours. This will depend on how heavy your flow is – it may take a couple of cycles to get to know how often you need to empty your cup.
Should I cut the stem?
Some women do find that the stem protrudes out the opening of their vagina. This can be due to the fact that their cervix sits low, or their vaginal length is short – and this is very common. The stem of your cup should not be outside your vagina as it can be uncomfortable and cause some irritation to your labia throughout the day. If the stem is too long, you can trim it until you find a comfortable fit. Cut a small amount at a time until it is the right size.
My Ruby Cup is leaking, what should I do?
If your Ruby Cup is inserted correctly then you will have no leaks or spotting. Leakages usually happen if your cup is not sealed fully inside your vagina. Use your finger to check the rim of the cup to make sure it is fully unfolded.
Is it possible for a Ruby Cup to get lost inside me?
No. It is not possible for a Ruby Cup to be lost inside your vagina, this is due to the shape and size of your anatomy.
Read why it is not possible here. If you feel that your cup has moved higher in your vagina, or you cannot reach it, then stay relaxed and gently use your pelvic floor muscles to push down. These are the muscles that you use when you start and stop peeing, they will help the cup to move downwards. Remember, it will not get lost, stay relaxed, and don’t worry. When you can reach the stem you can pull it down with your fingers, then press the walls to release the suction. Then gently pull out and empty.
How do I clean my Ruby Cup between removal and insertion?
Always start with clean hands. While on your period, there is no need to disinfect your cup between uses. Simply rinse it with water each time you empty it, before using it again. Tip: use bottled water if you are in a public bathroom with no sink. If this is not possible then just wipe it clean with a tissue.
Avoid fragranced soaps that may alter the pH of your vagina.
How do I clean my Ruby Cup at the end of my period?
Your cup must be disinfected before storing each month. Rinse your cup, and boil in a pan or pot of water for 3 minutes. If you do not want to use a pot for disinfecting, you can use our Ruby Clean for boiling in the microwave or oven.
After boiling, wait until your cup is cool, dry thoroughly and store in the organic cotton bag that came with your Ruby Cup.
When boiling your Ruby Cup, make sure you don’t over boil it (no more than 10 minutes), otherwise the silicone will lose some of its bounciness and not open up so easily anymore when inserted, hence leading to potential troubles with leaking.
How do I store my Ruby Cup between periods?
We recommend you store your Ruby Cup in the organic cotton bag that came with your Ruby Cup. The cotton material ensures a breathable environment for the cup, so any moist on the cup can evaporate. Do not store your cup in an airtight container, as it needs ventilation. You can wash the Ruby Bag in your machine’s delicate cycle or by hand, when needed.
Can I use soap to wash my Ruby Cup?
Some soaps contain perfumes which can irritate your vagina and cause an imbalance to your natural pH, if you want to wash with soap, make sure it is a mild fragrance-free soap.
What does the white residue on the cup mean after sterilizing?
The white residue you might find on your cup, after you boiled it for 5 minutes, is due to hard water in your region. It is harmless and if you like you can just wash it off before you insert the cup.
Will my Ruby Cup become discoloured or stained after use?
Some users have found that their cup becomes a little stained after a number of uses, it seems that the discolouration is related to the hormones and the unique natural chemical balance of each person's vaginal fluids – some people notice staining and others don’t.
Don’t worry if your cup becomes a little discoloured. Washing with lemon juice can sometimes help remove stains as can allowing your cup to sit in the sun for a few hours.
What’s the best solution to sterilize my Ruby Cup while traveling?
If you have access to an oven or microwave you can use a Ruby Clean. If you get your hands on a kettle, you can use that and place your cup in a glass or the Ruby Clean and let boiling kettle water run over it a few times.
If you are hiking and camping you might want to consider taking an extra pan for your cup.
Another option is to use sterilising tablets, such as Milton sterilising tablets.
We do not recommend to use plain alcohol to sterilise it as it might be too strong on the material. Please make sure that wherever you go your hands are clean before handling the Ruby Cup!
That depends on a few things, like was it a public toilet or your private toilet at home, did you flush or do a poo beforehand?
Generally it should be OK to wash the cup thoroughly and sterilise it before you insert it again. However, circumstances can be diverse and we can’t know for sure that you will not have problems, so if you are not comfortable using your Ruby Cup anymore we suggest that you purchase a new one.
How do I clean the cotton bag?
Every once in a while it’s nice to clean your cotton bag where you store your Ruby Cup while you don’t have your period. You can easily do this by putting it in the washing machine. Make sure to not wash it hotter than 30° or else it will shrink.
Health & Hygiene
Is the Ruby Cup healthy and hygienic?
Ruby Cups are made from 100% medical-grade premium silicone and are blissfully free from plastics, latex, toxins and bleaches. You can care for your body, all while knowing that the product you’re using is completely harmless.
Ruby Cups collect menstrual blood instead of absorbing it like a tampon. This means that they do not disrupt your vagina’s natural bacteria balance. The vagina is a wonderful mechanism that is self-cleansing and continually produces natural lubricants that “flush” the vagina. Tampons absorb this protective fluid and can disrupt the natural balance.
Many tampons and pads also contain chemicals, perfumes and bleaches, so they can appear white and hygienic – but these additives are not healthy for your body.
Can I share my Ruby Cup?
No. Your Ruby Cup is for your personal use only.
I am a virgin, can I use a Ruby Cup?
Physically, there is no reason why a virgin cannot use a cup. If your hymen (the thin membrane which partially covers the opening of your vagina) is still intact then using a Ruby Cup may not be as easy.
When starting to use Ruby Cup as a virgin, it might be easier to start with our Ruby Cup Small.
Using a cup may stretch or tear the hymen. Your hymen can also be stretched or torn through sports such as riding a bike, and this is very normal. Some cultures and religions require an intact hymen before marriage, and may not agree with the use of a menstrual cup. If this is not an issue for you, your family or your religion, then using a Ruby Cup is no problem – just take time to find a comfortable way to insert.
Can I wear a Ruby Cup when I have sex? Does it protect against STIs, HIV and pregnancy?
No, the Ruby Cup is only for menstrual management and is not a form of birth control. It cannot protect against any sexually transmitted infections or HIV. You should remove your Ruby Cup before sexual intercourse.
You can protect against STIs and pregnancy by using a condom.
I have a heavy period, can I use the Ruby Cup?
Yes. The Ruby Cup is a great menstrual product to use for a heavy flow, as it has a much higher capacity than tampons or pads, and can hold more menstrual flow. This means fewer bathroom trips! The medium sized Ruby Cup has the same capacity as 3 super tampons. We recommend using one if you have a heavy flow or during heavy days.
Can I use a Ruby Cup during menopause?
Yes! During menopause, your periods may become heavier or lighter, or become irregular. Ruby Cups are perfect for dealing with all these changes as they are flexible.
Your Ruby Cup has a higher capacity than disposable products, so can manage a heavy flow with ease and because menstrual cups collect your flow instead of absorbing it, you can wear a cup during a light flow, or when you are spotting with no risk of irritation or dryness.
Using a Ruby Cup eliminates the need to buy a variety of other menstrual products and gives you the freedom to enjoy a varied lifestyle without menstrual worries.
Can I get Toxic Shock Syndrome (TSS) from using a Ruby Cup?
Toxic Shock Syndrome (TSS) is a serious and potentially fatal illness caused by toxin-producing strains of staphylococcus aureus bacterium.
Symptoms can include: High fever, diarrhea, vomiting, fainting or rash during your period or shortly after. If you experience any of the above symptoms, remove your menstrual cup and contact your doctor immediately.
TSS has been linked to the high absorbency and prolonged use of tampons but, but using a menstrual cup does not exclude you from TSS risk.
Although the occurrence of TSS is rare in menstrual cup and much lower than in tampon use, we recommend for you to remain cautious and reduce the risk by following these instructions :
Remove and empty your Ruby Cup at least every 12 hours during your period;
Always make sure that you have clean hands when inserting and removing your Ruby Cup;
Make sure to keep your nails short when handling your Ruby Cup to avoid scratching your vagina;
Disinfect your Ruby Cup after every period by boiling it for 5 minutes;
Do not use any internal vaginal devices if you have previously been diagnosed with Toxic Shock Syndrome;
No. The Ruby Cup is made from a medical grade silicone which is hypo-allergenic, so you should not experience any allergic reactions.
Will using a Ruby Cup give me thrush?
No. Thrush is caused by Candida, a yeast fungus and can occur when the natural balance of your vagina is disturbed. Unlike tampons, the Ruby Cup does not absorb or interfere with the natural pH of your vagina. We recommend that you avoid using perfumed soaps to clean your cup and when washing your delicate vaginal area as this can also disturb your pH balance.
Can I get bacterial infections from using a Ruby Cup?
There is no evidence that menstrual cups increase the risk of bacterial infections but taking care to clean your hands and correctly rinse and sterilise your cup, will reduce the chances.
Can I use a Ruby Cup if I have a retroverted/tipped uterus?
Many women who have a retroverted or tilted uterus use menstrual cups without any problems. Of course it always depends on how drastically your uterus is tilted, since every woman's body is different. But for many women a Ruby Cup fits just fine.
You may have to work a little with the angle while inserting it, so that it covers your cervix and sits right without leaking – but after a few tries (which any new menstrual cup user has to face), you will definitely figure out how it should be positioned so it fits best for you.
Can I use a Ruby Cup after I give birth?
Using internal sanitary protection for the first six weeks after giving birth is not recommended. This is because of the increased risk of infection that results from tiny wounds on the vaginal tissues. We would advise you to consult your doctor when you feel you may be ready to resume using your Ruby Cup after giving birth.
I have an IUD/coil, can I use Ruby Cup?
There is a small risk that your IUD can be affected or moved out of position when removing Ruby Cup. But for most women the use of the Ruby Cup while having an IUD has not caused any problems. Still, we advise you to consult your doctor before use.
Try these top tips for using a Ruby Cup if you have an IUD fitted:
Position: the Ruby Cup is designed to sit low in the vagina, and if placed correctly will not disturb your IUD strings. Get to know where your strings are and become familiar with where you need to place your cup.
Release the seal: Your Ruby Cup will create a suction seal when inside your vagina – to prevent leaks. Before removing your cup take care to pinch the walls of your cup together to release the suction.
Visit your doctor: If you have any concerns, if you have a low cervix, or feel that your IUD has moved position then visit your doctor or gynaecologist for a health check before using a menstrual cup.
No matter where you decide to use the Ruby Clean, please make sure to leave the lid open to create a steam hole.
How do I set the Microwave for the Ruby Clean?
That depends a little on your microwave. You may need to experiment until you find the right settings which will boil your cup inside the Ruby Clean without overflowing too much. However, in most cases a little water will flow out of the Clean and this is normal.
I have two or more Ruby Cups, can I boil them in the Ruby Clean at the same time?
No, you have to boil them one after the other to ensure both of them are disinfected and that you can handle them safely after the boiling process.
Is the Ruby Clean vegan?
Yes! All Ruby Clean color variants are registered with the Vegan Society. This means they do not contain animal-derived ingredients and the ingredients have not been tested on animals.
How should I store the Ruby Clean?
First ensure it is completely dry, air drying is fine. Then collapse the Clean and store it in a dry place out of the sun, any bag or cupboard is fine.
How does the Ruby Kegel contribute to easier childbirth?
Strong pelvic floor muscles help support the extra weight during pregnancy and help heal the perineum and pelvic organs after labour.
What is the benefit of using the Ruby Kegel over practising kegel exercises without it?
Many people find it easier to locate and exercise their pelvic floor muscles when using the Ruby Kegel exerciser. It is also helpful for more intense exercise routines.
How long does the Ruby Kegel Trainer last for?
Well looked after, it would last around ten years.
How soon after giving birth can you use the Ruby Kegel?
It really depends on the person, the labour (vaginal, C-section, single baby, twins etc). We advise that you discuss this with your doctor.
How far in the pregnancy can I start doing the exercises and when during pregnancy should I stop?
This would really depend on the person and the pregnancy: you should discuss it with your doctor.
Does the Ruby Kegel Trainer come with the exercise program inside?